Privacy Policy

Introduction

BackgroundPro ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our background screening services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Business Information: Company name, job title, and industry
• Screening Subject Information: Personal data of individuals being screened, as provided by our clients in accordance with applicable laws
• Communications: Information you provide when contacting us for support or inquiries

Information Automatically Collected

When you access our website, we may automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation paths
• Log Data: IP address, access times, and referring URLs
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect for purposes including:

• Providing and maintaining our background screening services
• Processing and completing screening requests
• Communicating with you about your account or our services
• Responding to your inquiries and support requests
• Improving our website and services
• Sending promotional communications (with your consent)
• Complying with legal obligations and industry regulations
• Detecting and preventing fraud or unauthorized access

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data include:

• Contract Performance: Processing necessary to fulfill our contractual obligations
• Legal Compliance: Processing required to comply with applicable laws
• Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention and service improvement
• Consent: Processing based on your explicit consent, which you may withdraw at any time

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (subject to confidentiality agreements)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security assessments and penetration testing
• Employee training on data protection and security
• Access controls limiting data access to authorized personnel

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Retention periods may vary based on:

• The nature of the information collected
• Applicable legal requirements (including FCRA record retention requirements)
• The purposes for which the data was collected
• Our legitimate business interests

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@backgroundpro.com.

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected and how it is used
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising privacy rights
• The right to correct inaccurate personal information
• The right to limit use of sensitive personal information

To submit a request, please contact us at privacy@backgroundpro.com or call 1-877-814-1986.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: